Frequently Asked Questions
How do I choose a product option?
Select the color, size or set listed on the product page. The selected option determines the item and price added to your cart. A gallery image may show other options or styling accessories; review the description and your selection before ordering.
What currency are prices shown in?
Prices are in US dollars (USD). Review your cart and final checkout total before paying.
How much is standard shipping?
Standard shipping is $6.9 for a merchandise subtotal below $69.9, and free for a merchandise subtotal of $69.9 or more. Select your destination and review the actual shipping option at checkout. See Shipping & Delivery for details.
Where can I see available destinations?
The country/region selector at checkout lists available destinations. Enter your complete delivery details to confirm the shipping option for your order.
Which payment methods are available?
See Payment Methods and the options shown at checkout. Authorization is subject to your issuer and the payment service.
How can I follow my order?
Use the tracking link in a shipping confirmation when one is supplied. Our Track Order page explains how to request an update if you cannot find it.
Can I change or return an order?
Contact us promptly about a change; whether it is possible depends on the order stage. Our existing 30-day return option applies to eligible unused, unopened products, without limiting applicable rights for product problems. Read the full Returns & Refunds conditions before sending an item.
How do I contact NYLMETHA?
Email support@nylmetha.com. For a purchase enquiry, include your order reference and the email used at checkout. Our Contact page lists the business details.
Delivery and return timing
Orders are expected to be processed and dispatched within 3 business days after order confirmation. Estimated delivery is 5–15 business days after dispatch, excluding processing time; this is not a guaranteed arrival date.
Request an eligible return within 30 days after delivery. After the returned goods have been received, inspected and approved, we process the refund within 5 business days. Your payment provider may take additional time to post the credit.
What happens if my parcel is lost?
Email support@nylmetha.com with your order number, tracking number and delivery address. We investigate with the carrier. Once the carrier confirms loss, we dispatch a replacement free of charge within 3 business days. See our Shipping & Delivery policy for delays and your statutory rights.
When can I contact customer support?
Customer Support: Available 24 hours a day, 7 days a week.