Shipping & Delivery
Shipping & Delivery — Updated September 28, 2026
Destinations and standard shipping
We offer shipping to all enabled Shopify-supported destinations in Europe and North America, as well as China, Hong Kong, Singapore, Japan, Taiwan and South Korea. Enter your complete address at checkout to view the service available for your order.
Prices and checkout are in USD. Standard shipping is USD $6.9 when the merchandise subtotal after discounts and before tax and shipping is below USD $69.9; shipping is free when that subtotal is USD $69.9 or more.
Delivery and return timing
Orders are expected to be processed and dispatched within 3 business days after order confirmation. Estimated delivery is 5–15 business days after dispatch, excluding processing time; this is not a guaranteed arrival date.
Request an eligible return within 30 days after delivery. After the returned goods have been received, inspected and approved, we process the refund within 5 business days. Your payment provider may take additional time to post the credit.
Address, tracking and import charges
Please check the recipient name, street, postal code and contact details before ordering. Email support@nylmetha.com promptly if a correction is needed; changes depend on the stage of fulfillment. Customer address errors are reviewed separately and do not create an unconditional entitlement to free replacement.
Use the tracking information supplied in your shipping confirmation. A tracking number may appear before the first carrier scan. Taxes collected at checkout appear in the final total. Any import duties, customs taxes or carrier fees not collected at checkout remain subject to destination rules; ask us before ordering if a charge is unclear.
Lost packages
If your tracking has stopped updating or you believe your package may be lost, please contact us at support@nylmetha.com and provide your order number, tracking number, and delivery address. We will investigate the shipment with the delivery carrier. Once the carrier confirms that the package is lost, we will dispatch a replacement at no additional charge within 3 business days.
Delivery delays
Delivery estimates are not guaranteed when a delay results from circumstances beyond our reasonable control, including severe weather, natural disasters, disease outbreaks, epidemics, pandemics, or public health emergencies. If a delay results from an avoidable human or operational error attributable to us or one of our delivery partners, we will review the circumstances and may provide appropriate compensation or another reasonable remedy on a case-by-case basis. This section does not limit any mandatory consumer rights that apply to your order.
Delivery problems and your rights
Contact support@nylmetha.com about missing contents, incorrect items or damage and include your order reference and useful photographs where available. A delivery scan alone does not resolve a claim that goods were not received. We will provide any delay notices, cancellation choices and refunds required by applicable law; estimated delivery wording does not remove mandatory rights.
See Returns & Refunds for the 30-day voluntary return policy and remedies for product problems.
Customer Support: Available 24 hours a day, 7 days a week.