Shipping & Delivery

From checkout to your doorstep
Issued September 8, 2026

The delivery arrangements belong to your particular order. Look to checkout and your order confirmation for the shipping charge, service and any estimated timing provided. For help interpreting an option, email support@nylmetha.com.

Before payment: establish the destination

Enter the complete delivery address to see whether a shipping service is offered for your items. Availability can differ by destination and product. This applies to addresses in the United States, Canada, Australia and any other location; the mention of a country on our website does not by itself confirm a delivery route.

Review the delivery cost and taxes collected at checkout before completing payment. Prices are in USD. International orders may involve import duties, taxes or carrier charges that are not collected at checkout; check the order disclosures and your local customs requirements. Contact us before buying if the treatment of a charge is unclear.

Order received: keep the details accurate

Preparation and transportation are separate stages. A transit estimate describes travel after dispatch unless an order-specific estimate says it also includes preparation. No fixed dispatch speed or arrival guarantee is promised on this page.

If a street, apartment, postal code or recipient detail needs changing, send the order number and correction to customer care as soon as you notice it. We will check the current stage and let you know what can still be updated.

On the way: follow the available updates

Where a tracking reference is supplied, use it to follow the carrier's recorded progress. An estimate can change because of transportation disruption, customs handling or local delivery conditions. If the status stops progressing or the estimated delivery window passes, contact us with the order reference.

We remain responsible for the dispatch deadlines and delay notices required by applicable law. If we cannot ship within the promised or legally required period, we will provide the required notice and options, such as agreeing to a revised date or cancelling for a prompt refund. Labeling a date as an estimate does not override these obligations.

Delivered, missing or needing attention

A delivery scan does not always explain where a parcel is. If you cannot locate it, tell us so we can review the address and carrier information with you. A tracking status alone does not settle an entitlement where goods have not been received.

For missing contents, the wrong item or damage, keep useful order details and describe the problem. A photograph may help when one is available. Our Returns & Refunds page explains product concerns and the separate 30-day option for unused, unopened purchases.

Need a purchase for a particular occasion? Ask us about the available timing before ordering. Reach NYLMETHA at support@nylmetha.com.